SHIPPING FAQ
✦ Notice ✦
Please note that there might be changes to courier prices and delays due to the pandemic. Express shipping courier options are: SF Express, Teleport (SG), Aramex, DHL, TNT, and Fedex; if the shipping options are not available, we will try our best to select the next best option of the same value and delivery estimate.
Delivery to PO boxes is currently unavailable for Express Couriers.
✦ Estimated Shipping Dates ✦
Express + Economy: Fridays
Standard: Wednesdays
*Please note that parcel pick-up days may slightly differ due to courier schedule and holidays
| Country | Days* | Rates (0.5kg, USD) |
|---|---|---|
| Singapore | 6-8 | 5.50 |
| Hong Kong, Taiwan | 2-3 | 20.00 |
| Thailand | 2-3 | 20.50 |
| Brunei | 3-5 | 17.00 |
| Australia | 5-7 | 26.00 |
| Macau | 5-6 | 21.00 |
| Japan | 4-6 | 30.50 |
| China | 5-7 | 21.50 |
| Indonesia | 2-4 | 20.00 |
| South Korea | 5-7 | 30.50 |
| Canada | 4-6 | 31.50 |
| United States | 3-5 | 31.50 |
| New Zealand | 3-5 | 51.50 |
| Country | Courier | Days* | Rates (0.5kg, USD) |
|---|---|---|---|
| Thailand | JANIO | 8-15 | 11.00 |
| Indonesia | JANIO | 8-15 | 12.50 |
| Phillipines | JANIO | 8-15 | 14.00 |
| United States | JANIO | 15-30 | 32.50 |
If you would like a quotation for your country destination please leave an e-mail with the items you are interested in purchasing so we can calculate the estimated volumetric weight. Thank you!
| Country | Courier (150-500g) | Rates (USD) | Weeks* | Status |
|---|---|---|---|---|
| Brunei, Cambodia, Hong Kong, Indonesia, Myanmar, Philippines, Singapore, Thailand, Vietnam | Standard Parcel | 2-3 | Available | |
| Australia, Austria, Belgium, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Maldives, Netherlands, New Zealand, Norway, Poland, Portugal, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, United States | Standard Parcel | 14.00-23.00 | 4-6 | Available |
| Afghanistan, Israel, North Korea, Russian Federation, Somalia, South Sudan, Syrian Arab Republic, Tajikistan, Timor Leste, Ukraine, Yemen | Standard Parcel | - | - | Currently Unavailable |
✦ Payment Method ✦
This store currently accepts Paypal and credit card payments via stripe.
✦ Customs Clearance ✦
Buyers are responsible to pay tax or customs fees when receiving foreign shipments. We have no control over any taxes charged by the respective country's customs department and therefore please be aware of these potential additional charges before placing any orders. Please note that some countries may require parcels to be opened for customs department inspection. Our store will not be held responsible for the handling by customs officials, and we are unable to provide compensation and / or replacements for any items lost, seized, or damaged during the inspection.
If your parcel is being held by the customs department, please contact your country’s customs department to make the necessary arrangements to collect your parcel or make payment for taxes and custom fees. The procedure of claiming parcels from the customs department may differ from country to country, so it is recommended to contact them for more information.
✦ Other ✦
How do you pack your items?
All orders are packed with thick backing cardboard and bubble wrap to ensure the items are undamaged. We try to be environmental friendly and reuse boxes and bubbble wraps so the sizes (and sometimes design) will differ based on what we have at hand. All orders will come with free random stickers.
For standard international parcels, the package is wrapped with prepaid packets.
Express couriers are wrapped with courier bag + pockets for invoices and airway bill.
Do you have International Mail options for small items like single stickers and postcards?
International mail services are currently unavailable. Sorry for the inconvenience caused.
Will you restock sold out items?
Some items like postcards, charms, and stickers are printed at limited quantities and will not be restocked.
I am moving, can I change my shipping address?
Can I add-on more items to my current order?
Can I combine shipping for multiple orders?
Yes, but please do so as soon as possible, before the item gets packed. Drop us a message here. Please note that there might be additional shipping fees based on the new location and weight.
I won’t be around to receive my order till a much later time, Will you be able to hold the order for me?
Yes, please leave a note during checkout or feel free to drop us an email here and inform us of your available dates.
Can I return / refund / exchange a product?
We currently do not accept returns, refunds, or exchanges for all products.
My order has not arrived. what should I do?
Drop us an e-mail here if you have any issues or questions and we’ll get back to you as soon as we can.