사전 주문 정보

*The Korean translation was assisted by papago and may be slightly inaccurate. Sorry for the inconvenience.
한국어 번역은 파파고에서 제공했으며 약간 부정확할 수 있습니다. 불편을 드려 죄송합니다.

Q: 선주문은 어떻게 하나요?
A: 온라인 상점 사전 주문을 할 수 있습니다. 픽업을 위해 한국 거주 주소가 필요합니다. 해외에서 오신 경우 호텔 주소를 입력해 주세요. 결제가 완료되면 주문 번호가 포함된 이메일을 받게 됩니다. 이메일을 받지 못한 경우 스팸 폴더를 확인해 주세요.

마감일 : 13/07, 11.59pm (KST)
이벤트 날짜 : 24 - 27/07, 10am - 6pm (KST)

Q: 제 결제 옵션은 무엇인가요?
A: 선주문 결제 옵션: 페이팔 및 스트라이프(신용카드)는 USD로 표시됩니다. 국제 선주문 가격은 USD로 표시되며, 실제 이벤트 가격은 이벤트 장소의 통화를 기준으로 합니다.

Online Payment: PAYPAL / stripe (신용카드)

Event Payment Options:
1.현금
2. Paypal (QR)
3. stripe (QR)

4. Contactless Payment ( VISA/Mastercard/AMEX)

*카카오페이나 네이버페이와 같은 특정 직불카드는 이 방법으로 작동하지 않을 수 있습니다.
**비접촉식 신용카드 결제의 경우, 결제 금액은 MYR로 청구되며 현재 전환율에 따라 청구됩니다.

*Please note that certain debit cards such as kakaopay and naverpay may not be able to work with this method.
*For contactless credit card payments, your payment will be charged in MYR and will be charged based on the current conversion rates.

Q: Can I DM to place an order?
A: No. All pre-orders should be placed in the official store. Orders via DM will be ignored or redirected to the store.

Q: Can I pay in cash but a different currency?
A: No.

Q: 예약 주문을 하고 행사에서 결제할 수 있나요?
A: No.

Q: May I know what items will be at the event, and what items are pre-order only?
A: Please check the labels on each items:

[ 선주문만 가능 ] - Items are pre-order only and will not be available at the event.
[ 선주문 ] - Items will be available at the event, limited stocks available.

RBF Cat merch is pre-order only and will not available at the event.

Q: How do I collect my order at event?
A: Please mention your order number during collection. As a backup information you can also mention your name used in the order. Pre-orders will come with some free gifts and paper bag (subject to availability and luggage space).

Collection for SIFV.19 @ Booth B41: RYNISYOU (map coming soon)

Q: What happens if I can’t make it to event at the last minute?
Q: I would like to change my order to self-collection at event / delivery instead.
A: Do let us know in advance (BEFORE 15 July) and we will not bring the items to event. However, additional charges will be required for shipping. Please note the shipping rates + fees will be calculated and will be paid via paypal or stripe.

If you cannot make it to the event, you can ask a friend to help with the collection, or you can choose delivery for your pre-orders. Free standard shipping till 31 December 2024. Estimated shipping dates for online pre-orders will be first week of January. Delivery service is unavailable to PO box (Post Office box) / APO (Army Post Office) / FPO (Fleet Post Office) / DPO (Diplomatic Post Office) addresses.

Q: What happens if the event gets cancelled / postponed / if the artist can’t make it to the event at the last minute?
A: If the event is postponed or cancelled, we will arrange for pick-up to the next event dates available. If you would like to switch to shipping do leave us a message; additional charges will be required based on country and postcode. If the artist can’t make it to the event at the last minute due to unforeseen circumstances, we will try to arrange for delivery using the shipping address listed in the order.

Q: I would like to cancel or change my order.
A: All sales are final and orders cannot be cancelled or refunded.